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Guest Feedback

 


Dear Guest,

If you have recently stayed at the Bali Dynasty Resort and didn't get a chance to fill in our Guest Comment card before your departure, we'd really appreciate it if we could take a few minutes of your time to complete your comments on the form below.

The Guest Comment form is one of the managements' most important tools in evaluating whether we are achieving our goal of exceeding guests' expectations.

I  would personally appreciate it if you took the time to "Tell Me" about your experiences at the hotel.

Each comment form is reviewed daily and responded to personally. We value your feedback!

 

Tamu yang Terhormat,
Guest Comment card adalah salah satu sarana terpenting yang digunakan manajemen untuk mengevaluasi apakah kami mencapai tujuan kami yaitu melebihi keinginan tamu.

Saya pribadi sangat menghargai jika anda meluangkan sedikit waktu untuk Menyampaikan kepada saya tentang pengalaman anda selama menginap di Hotel kami. Setiap comment card akan dianalisa setiap hari dan di tanggapi secara pribadi!


 

Name :
Email :
Room # :
Country :

ROOM RESERVATIONS / RESERVASI KAMAR
1. What influenced you to stay at the Bali Dynasty resort?
Apa yang menjadi alasan anda menginap di Bali Dynasty Resort?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
General Reputation / Reputasi Hotel
Facilities / Fasilitas
Travel Agent / Agen Perjalanan
Kids Club / Klub Anak - anak
Location / Lokasi
Website / Internet
Other / lain - lain
2. How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
This Hotel Directly / Langsung
GDS Reservation / Pemesanan lewat GDS
Corporate Policy / Ketentuan Perusahaan
A Travel Agent / Agen Perjalanan
Website / Internet
Other / lain - lain
3. Was your reservation handled prompty and efficiently?
Apakah Reservasi anda ditangani dengan baik dan efisien?
Excellent / Sangat Bagus Good / Bagus
Average / Rata- rata Poor / Buruk
4. Purpose of visit / Tujuan Berkunjung:
Business / Bisnis Holiday / Liburan
Transit / Transit Meeting / Pertemuan

RECEPTION & SERVICE / PENERIMAAN & PELAYANAN
5. Please comment on the quality of service from the following :
Mohon komentar anda tentang kualitas pelayanan di bawah ini.
  Excellent Good Average Poor
Duty Manager
Manager yang bertugas
Guest Relations Officer
Guest Relation
Security
Keamanan
Front Desk
Receptionist
Bellman
Petugas Pelayanan Barang
Telephone Operator
Guest Service Centre
Room Attendant
Petugas Pelayanan Kamar
Laundry / Valet
Karyawan Laundry
Pool Attendant
Karyawan Kolam Renang
Kids Club Staff
Karyawan Klub Anak-anak
6. Were hotel facilities explained on arrival?
Apakah Fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

MASSAGE & POOL / PIJAT & KOLAM RENANG
7. Please comment on the quality of service at Ashoka Spa and Pool :
Mohon beri komentar pada kualitas Pelayanan Spa dan Kolam Renang
 
Ashoka Spa
  Excellent Good Average Poor
Ambience
Suasana
Staff Skill and Knowledge
Ketrampilan dan Pengetahuan Staff
 
Pool / Recreation / Kolam Renang / Rekreasi
Service
Pelayanan
Activities
Kegiatan
 
Exercise Room / Tempat Olah Raga
Equipment
Perlengkapan
Cleanliness
Kebersihan
 
Beach Club / Klub Pantai
Cleanliness
Kebersihan
Service
Pelayanan

Comments / Suggestions :

GUEST ROOM / KAMAR TAMU
8. Please comment on your room :
Mohon komentar tentang kamar Anda
Guest Room/Kamar Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Linen / Towels
Handuk / Linen
Guest supplies
Perlengkapan Tamu
Service
Pelayanan

Guest Bathroom/Kamar Mandi Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Linen / Towels
Handuk / Linen
Guest supplies
Perlengkapan Tamu
Service
Pelayanan

Comments :
ELECTRICITY & OTHERS / PENCAHAYAAN & LAIN - LAIN
9. Please comment on the quality of Electricity & Others :
Mohon komentar Anda tentang pencahayaan & lain-lain
  Excellent Good Average Poor
Television
Televisi
Air Conditioning
System Pendingin Ruangan
Water Temperature
Suhu Air
Water Pressure
Tekanan Air
Lighting - Bedroom
Penerangan Kamar Tidur
Lighting - Bathroom
Penerangan Kamar Mandi
Telephone
Telepon
Internet

Comments :


RESTAURANTS & BARS / RESTORAN & BAR
10. Please comment on the quality of food and service in our Restaurant and Bars :
Mohon komentar tentang kualitas makanan & pelayanan dari Restoran & Bar kami
Quality of Food
  Excellent Good Average Poor
Sen5es
H2O
Golden Lotus
Gracie Kelly's
Room Service
Caf? Piazza
Swim Up Pool Bar
Sunset Bar
D'Lounge

Quality of Service
  Excellent Good Average Poor
Sen5es
H2O
Golden Lotus
Gracie Kelly's
Room Service
Caf? Piazza
Swim Up Pool Bar
Sunset Bar
D'Lounge

Overal food and beverage quality
Kualitas makanan & minuman secara keseluruhan
  Excellent Good Average Poor
 

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas
11. Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?
Yes / Ya Av. / Rata-rata No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM
12. Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan
  Excellent Good Average Poor
Cleanliness
Kebersihan
Standard of maintenance
Standar Perawatan
Appearance of grounds
Penampilan Kebun

Comments :

GENERAL / UMUM
13. How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk
14. Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk
15. Please recommend an employee for exceptional service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik
Employees Name :
Area of Work :
Reason :

BETWEEN US / ANTARA KITA
Do you have any other suggestions comments which would help us make your next visit more enjoyable?
Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?

This is my visit to Bali Dynasty Resort
Ini adalah kunjungan saya yang ke di Bali Dynasty Resort

If you return to Bali, would you stay at the Bali Dynasty Resort again?
Jika Anda kembali ke Bali, apakah Anda akan menginap di Bali Dynasty Resort lagi ?
Yes definitely / Ya pasti Maybe / Mungkin No / Tidak

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